Ink & Fred Returns & Refunds Policy

Returns for Non-Personalised Cards

Purchased a non-personalised card from Ink & Fred? If you've changed your mind, you can cancel your order within 14 days of receiving it. Once you've notified us, you have a further 14 days to return the item.

To request a return, please contact us through our Contact Us form, quoting your order number. You do not need to provide a reason for cancelling your order, although we'd always appreciate your feedback.

Once you've told us that you'd like to cancel your order, you have a further 14 days to return the item to us.

Returned items must be in their original condition and suitable for resale. Please include your order number with your return so that we can identify your order.

Return postage costs: Unless the item is faulty, damaged, incorrect or not as described, you are responsible for the cost of returning the item to us.

Once we receive your returned item, we will issue your refund within 14 days. Refunds will be made using the original payment method.

Where you are exercising your statutory right to cancel, we will also refund the cost of the standard delivery service originally paid. If you chose a more expensive delivery option, we only need to refund the cost of our standard delivery service.

Faulty, Damaged or Incorrect Items

We take great care when printing, packing and dispatching your order, but occasionally an item may arrive damaged or there may be an issue with your order.

If your card arrives damaged, faulty, incorrect or is not as described, please contact us as soon as possible with your order number and a clear photograph of the item.

We'll assess the issue and work with you to put things right, which may include a replacement or refund where appropriate.

Your statutory rights are not affected by anything in this policy.

Items Excluded from Change-of-Mind Returns

Personalised Cards

Cards made or personalised specifically to your requirements are not eligible for return simply because you have changed your mind.

However, personalised cards remain covered by your statutory rights if they are faulty, damaged, incorrect or do not match their description.

Your Statutory Rights

Nothing in this returns policy affects your statutory rights under UK consumer law. If an item is faulty, damaged, not as described or otherwise does not conform to the contract, you may have additional rights to a repair, replacement, refund or other remedy depending on the circumstances.